Mobile Cleaning Supervisor

Mobile Cleaning Supervisor

Contract: Government
Location: Swindon, with travel across the South West
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Mobile Cleaning Supervisor to support the delivery of a soft services/cleaning contract across multiple sites in Truro, Exeter, Swindon, Reading and Cheltenham.

Job Overview

This role combines home working and site-based activity, with two working-from-home days each week (Monday and Friday) and regular travel across contract locations. A company van is provided, and the postholder will play a key role in ensuring consistent, high-quality cleaning services across all sites.

The Mobile Cleaning Supervisor will work closely with the contract management team, supervising frontline teams, maintaining compliance, and driving service excellence. The role requires a proactive, organised individual who can manage people, processes and performance across a geographically dispersed contract.

Key Responsibilities

• Support the contract management team in the delivery and ongoing development of service solution systems, identifying service improvement opportunities.
• Maintain a healthy, safe and secure environment, ensuring compliance with all Health & Safety legislation.
• Roster cleaning and facilities staff to meet contractual requirements, including covering sickness and planned absences.
• Ensure audits, COSHH, Health & Safety documentation, SOPs and related records are completed, reviewed and kept up to date.
• Recruit, train and develop frontline staff, providing effective supervision and performance management.
• Ensure services are delivered in a commercially responsible manner, maintaining rigorous cost control across labour, materials and consumables.
• Manage customer queries and complaints in line with agreed procedures, ensuring accurate recording and follow-up.
• Complete all required reporting, administration and paperwork accurately and on time.

Person Specification

• Proven supervisory experience within facilities management or cleaning services environments.
• Strong organisational and supervisory skills, with the ability to work independently while following guidance from line management.
• Clear understanding of how service outcomes contribute to successful contract delivery.
• Experience managing business performance to achieve effective operational outcomes.
• Proactive approach to identifying improvements through service level reviews to maintain customer satisfaction.
• Ability to manage teams across multiple sites and geographical locations.
• Strong communication skills, with experience handling customer queries and complaints.
• Full UK driving licence.